Payment & Subscription Terms

1. What HerdVerified charges for

Buyer accounts, buyer verification, saved listings, inquiries, and buyer communication with providers are free. There is no buyer subscription.

Provider membership is $25 per month or $240 per year. Membership includes the provider profile, provider verification (identity, business/licensing where applicable, and standard document review), annual re-verification where appropriate, unlimited animal listings, inquiry access, direct buyer communication once approved conditions are met, and account and provider history retention.

HerdVerified charges no commission, no percentage of a purchase price, no per-listing fee, no listing renewal fee, and no fee to communicate with a buyer. HerdVerified does not process animal payments, deposits, or escrow.

2. Verification is included and cannot be purchased

Verification statuses are assigned by HerdVerified review only. No plan, payment, founding designation, or complimentary grant can produce, accelerate, or improve a verification outcome. Membership may be active while verification is still pending, in which case the account is not displayed publicly as verified.

3. Auto-renewal and cancellation

Monthly and annual memberships auto-renew at the then-current rate until canceled. Renewal terms and amounts are disclosed before purchase and in the provider billing area.

Providers may cancel at any time. Cancellation stops future renewal and access continues through the end of the current paid period. After that, active listings become inactive and the account converts to limited or read-only access. Profile, verification history, documents, inquiry history, and account records are retained.

4. Failed payments

If a membership payment fails, HerdVerified notifies the provider and the payment is retried automatically. A 7-day grace period begins, during which the account remains active and listings remain visible.

If the payment is still unsuccessful after 7 days, the account moves to a paused, payment-failed state and active listings become inactive. No account history is deleted. A later successful payment restores membership and eligible listings.

5. Complimentary and founding access

Legitimate verified nonprofit rescues and shelters may receive complimentary access following staff review of nonprofit status. Complimentary access is not automatic for any account that describes itself as a rescue or shelter.

A limited, hand-selected beta group may receive complimentary access for a defined period and is not charged while that access is active. Founding Provider designation is invitation-only, is never granted automatically to early signups, and any locked founding rate applies only once configured.

6. Refunds

Subscription payments are generally non-refundable except in the case of platform error or exceptional circumstances determined by HerdVerified. Policy violations, animal-welfare concerns, and account enforcement do not automatically entitle a provider to a refund.

7. Payment processing and taxes

Payments are processed by a third-party payment processor subject to its own terms. HerdVerified does not store raw payment-card data; payment methods are stored securely through the processor. Applicable taxes on platform fees are calculated and collected by the processor where required.

Providers remain solely responsible for taxes, reporting, and obligations relating to their own animal transactions, which are separate from HerdVerified platform fees.